Capita supports the DWP's Customer Charter

Capita supports the DWP’s Customer Charter.

In 2009, following extensive research into its customers’ satisfaction, DWP launched its new Customer Charter with the public.

The Charter is built on the four Key Drivers that DWP customers reported had the greatest impact on their customer satisfaction:

· Right Treatment
· Right Result
· On time
· Easy Access
The Charter and the Key Drivers it is based around are now firmly embedded in the way the Department trains and measures the performance of its staff, and this has become an important step in building a sharper focus on the Department’s customers for all its staff.
As a supplier of people based services to CIPHER Framework, Capita will endeavour to follow the approach laid down in the Customer Charter in all our activities with all of our clients, and we would like to encourage everyone providing services via Capita to do the same.

For more information on the DWP Customer Charter please visit www.directgov.uk/dwpcharter